Frequently asked questions – simply explained

Do you have a question about your ski course, equipment or booking?
Then you've come to the right place. We have compiled the most important information for you in a clear overview.
 

If you still have questions, please contact us directly.
We will be happy to help you.

 

Group lessons take place from Monday to Friday. Your ski course will therefore usually start on a Monday. During the February holidays, it is also possible to join a course during the week.

Group lessons take place from Monday to Friday, as well as on Saturdays and Sundays. Your ski course will therefore usually start on Monday or Tuesday, as well as on Saturday and Sunday. Special conditions apply for holders of a season pass for children's group lessons.

We recommend full-day ski courses for children aged 4 and above. At this age, children have sufficient coordination and stamina to start snow sports and have lots of fun in the snow! The minimum age for half-day courses and private lessons is 3 years.

4. Do I have to register my child for the whole week?

Yes, group courses are weekly offers from Monday to Friday. Only in exceptional cases, such as illness, can individual days be refunded.

Our group courses are designed as consecutive weekly courses. If you are looking for more flexibility, private lessons may be a better option.
This allows you to choose the days and times that suit you best.
 

Yes, you can book one day first (Monday or Tuesday). You pay the daily rate for this. The course can then be extended to a week. Your place in the group is guaranteed for the whole week.

7. How can I book?

The easiest way to book is directly through our online shop, which is available around the clock and very convenient. 

Of course, you can also book by phone (+41 58 200 69 94), email (infor@skischuleandermatt.ch) or directly on site (Bahnhofplatz 3 in Andermatt). 

You can book online up to two days before the course starts. 

For last-minute enquiries, it is best to contact us by phone (+41 58 200 69 94) or in person at the ski school office (Bahnhofplatz 3 in Andermatt). 

We will do our best to organise a place for you. 

In the online shop, you can pay by credit card, Twint or Apple Pay. 

On site, you can pay in cash (CHF) or by card, whichever is the easiest for you.

The meeting points vary depending on the course. You will find all the information in your booking confirmation or directly on the course page 

Important items to bring:

  • Ski equipment (including helmet)
  • Warm, weatherproof clothing
  • Ski goggles or sunglasses
  • Ski pass for children over 5 years old
  • Some pocket money if lunch is not included

Tip: Please label jackets, helmets and rucksacks to avoid mix-ups.
 

No, you can drop your child off and relax. Our snow sports instructors will take care of the whole group with love and professionalism. If your child is very young or feels a little unsure the first time, you are welcome to stay at the start.

Please inform the teacher if there is anything special to note, e.g. if a child has an illness or motor skills impairment.

Our instructors pay close attention to every child. If someone is cold, needs a break or seems tired, we respond accordingly with a short break, a warm tea or a little encouragement. Well-being is always our top priority.

Yes, lessons take place in almost all weather conditions. We adapt the content flexibly to the conditions. Only in extreme weather (e.g. storms or avalanche danger) may lessons be postponed or cancelled. In such cases, we will inform you in good time.

If your child falls ill at short notice, please contact us as soon as possible.
Depending on the situation, we may be able to refund part of the lessons or issue a voucher for another date. 
 

That depends on when you contact us. The earlier you let us know, the easier it will be to find a solution. You can find the exact cancellation and rebooking conditions in our terms and conditions  or simply give us a call and we will be happy to help you. 

There are several rental shops in Andermatt offering excellent advice and high-quality equipment. For example, Sport Shop Gleis 0 , located in the railway station, where you can hire and buy everything you need for skiing. For cross-country skiing equipment, we recommend Nordic House 

In most cases, no. Please refer to the information provided with your respective course offer. Children up to and including the age of 5 do not need a ski pass

For special offers such as the 3-day package, the ski pass is included.

Ski passes are available at the ticket offices Andermatt-Sedrun-Disentis or online 

For ski courses, you usually need a ski pass for Andermatt+Sedrun+Disentis. For cross-country skiing courses, the trail map for Andermatt is sufficient.
If you are unsure, we will be happy to advise you individually
Beginners will need a gondola ticket to Nätschen (Beginners' Park) and back for the first few days. The instructor can advise you on the ski tickets you will need for the following days.

We always try to accommodate such requests if the age and level are suitable. Please let us know your request when booking and we will see what we can do.

Viele unserer Gäste kommen regelmässig zu uns. Die Fortschritte werden jeweils digital gespeichert. Somit wissen die Gäste immer, in welchem Level die Kinder sind. Wenn man das erste Mal in einer Schweizer Skischule ist, können die Eltern das Level anhand der Videos auf unserer Webseite.

Bei den Blue-League-Kursen sind 4 bis 10 Kinder pro Gruppe. In den restlichen Kursen haben wir eine Richtlinie von 4 bis 12 Personen pro Lehrer oder Lehrerin. Bitte beachten Sie, dass wir Kurse zeitlich verkürzen oder Level zusammenlegen können, wenn die Mindestanzahl nicht erreicht ist. Informationen dazu gibt es jeweils am Vortag, wenn die genaue Teilnehmerzeit bestimmt werden kann.

Grundsätzlich gilt je früher, desto besser! Gewisse Zeiten oder Wochen können schnell ausgebucht sein. Je nach Verfügbarkeit sind aber auch kurzfristige Buchungen möglich. Die Reservierung können Sie nicht nur bei uns im Büro vornehmen, dies ist auch telefonisch, per E-Mail oder bis 3 Tage im Voraus in unserem Onlineshop möglich.

Still have questions or can't find what you're looking for?

Then get in touch with us, we will be happy to help you.
Personal, straightforward and with the same commitment as on the slopes.
 

 +41 58 200 69 94

 info(at)skischuleandermatt.com