Frequently asked questions – simply explained
Do you have a question about your ski course, equipment or booking?
Then you've come to the right place. We have compiled the most important information for you in a clear overview.
If you still have questions, please contact us directly.
We will be happy to help you.
No, you can drop your child off and relax. Our snow sports instructors will take care of the whole group with love and professionalism. If your child is very young or feels a little unsure the first time, you are welcome to stay at the start.
Please inform the teacher if there is anything special to note, e.g. if a child has an illness or motor skills impairment.
If your child falls ill at short notice, please contact us as soon as possible.
Depending on the situation, we may be able to refund part of the lessons or issue a voucher for another date.
That depends on when you contact us. The earlier you let us know, the easier it will be to find a solution. You can find the exact cancellation and rebooking conditions in our terms and conditions or simply give us a call and we will be happy to help you.
There are several rental shops in Andermatt offering excellent advice and high-quality equipment. For example, Sport Shop Gleis 0 , located in the railway station, where you can hire and buy everything you need for skiing. For cross-country skiing equipment, we recommend Nordic House
In most cases, no. Please refer to the information provided with your respective course offer. Children up to and including the age of 5 do not need a ski pass.
For special offers such as the 3-day package, the ski pass is included.
Ski passes are available at the ticket offices Andermatt-Sedrun-Disentis or online
For ski courses, you usually need a ski pass for Andermatt+Sedrun+Disentis. For cross-country skiing courses, the trail map for Andermatt is sufficient.
If you are unsure, we will be happy to advise you individually
Beginners will need a gondola ticket to Nätschen (Beginners' Park) and back for the first few days. The instructor can advise you on the ski tickets you will need for the following days.
Viele unserer Gäste kommen regelmässig zu uns. Die Fortschritte werden jeweils digital gespeichert. Somit wissen die Gäste immer, in welchem Level die Kinder sind. Wenn man das erste Mal in einer Schweizer Skischule ist, können die Eltern das Level anhand der Videos auf unserer Webseite.
Bei den Blue-League-Kursen sind 4 bis 10 Kinder pro Gruppe. In den restlichen Kursen haben wir eine Richtlinie von 4 bis 12 Personen pro Lehrer oder Lehrerin. Bitte beachten Sie, dass wir Kurse zeitlich verkürzen oder Level zusammenlegen können, wenn die Mindestanzahl nicht erreicht ist. Informationen dazu gibt es jeweils am Vortag, wenn die genaue Teilnehmerzeit bestimmt werden kann.
Grundsätzlich gilt je früher, desto besser! Gewisse Zeiten oder Wochen können schnell ausgebucht sein. Je nach Verfügbarkeit sind aber auch kurzfristige Buchungen möglich. Die Reservierung können Sie nicht nur bei uns im Büro vornehmen, dies ist auch telefonisch, per E-Mail oder bis 3 Tage im Voraus in unserem Onlineshop möglich.
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